1. ORDERS & PAYMENT

1.1 All orders are subject to acceptance and availability. Unless otherwise stated, items on the Cardinal of London website are in stock and available for delivery. If your item becomes unavailable we contact you as soon as possible to inform you and you will be offered a full refund. We must receive payment of the whole of the price for the services that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. We reserve the right not to accept your order or to refuse to process a transaction at any time at our sole discretion. 1.2 Please note that each item is hand made in our London workshop. All Cardinal of London items are made to order and will be dispatched within 7-14 working days from the point of credit clearance and address verification. We will notify you of any delays to your order. All items are made of Sterling Silver, or Gold when indicated (only small items are exempt, but are also made of Sterling Silver). Gold and Platinum are available on request. Each item has been inspected by the London Assay Office before receiving the British hallmark stamps. This is the best guarantee of quality control. 1.3 Width and Length of each item are indicated in millimetres. Weights are indicated in grams. Please check the item dimensions before ordering, we cannot accept returns due to misinterpretation of dimensions or weights. Please note than very large rings sometimes cannot be made in very small sizes and very small ring designs cannot be made in large sizes. 1.4 You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. Cardinal of London will under no circumstances communicate any personal data provided by users to third parties.

2. DELIVERY

2.1 Your order will arrive beautifully packaged in Cardinal of London jewellery pouches, delivered by Royal Mail Special Delivery. All orders will require a signature upon delivery. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used. 2.2 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. 2.3 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. 2.4 We use Royal Mail Special Delivery: Parcels will need to be signed for in person. Delivery for all our products is free worldwide. We will notify you when the package is dispatched. To check on the status of an order or verify shipment, please email: info@cardinaloflondon.com If you have any queries please contact email us at: info@cardinaloflondon.com Alternatively call 02083310908 Monday-Friday 9am-18pm (GMT).